Network Operations Center (NOC)
Lets Monitor, Protect & Manage 24x7x365. Equipped with the tools, expertise and delivery framework
to provide business-aligned and secure IT solutions, Managed Services
Difference between NOC and Help Desk:
A NOC and a Help Desk are not the same. NOC deals with the MSPs of the client while Help Desks interacts with the end clients.
If MSPs of a company face issues such as DDoS Attacks, power outages, network failures, and routing black-holes, they take the support of a NOC team and solve the issue as soon as possible. At the same time, if the end-users of the company face any issues, Help Desk comes into the picture but may not solve the issue immediately.
NOC delivers back-end support and helps MSPs solve client issues that may arise while a Help Desk provides end-users with instant solutions for current experiencing issues. A NOC is purely responsible for spotting issues and making quick decisions on how to resolve them while a Help Desk acts as customer support and doesn’t solve the problem.
However, a NOC and a Help Desk, both contribute a huge role in establishing a constructive customer experience.
CloudLync for NOC Services
CloudLync brought together a strong team of 50 multi-skilled professionals to ensure the optimal performance of your network. Our team is committed to perfectly configure your network and make it more secure and function soundly. We always strive to shape the future of your MSP thereby, your end-clients.
CloudLync possesses a thorough understanding of the diverse needs of MSPs and guards a stable core network. Our team makes sure to serve you around the clock and endeavors to design and build smoothly running networks with our properly trained and well-equipped tools and automation.
24/7 Uptime: CloudLync performs predictive analysis and constant onsite maintenance to provide you with a seamless experience. Any issues detected would be resolved almost instantaneously.
Robust Support: Our support teams are in constant standby to help you and your personnel with any issues, queries or problems with any and all of our services
Scalable: All of our systems are built and managed to scale. So as your business needs grow, your network grows with you